Thank you for choosing roie365.com! We are committed to providing you with high-quality products and excellent service. If you are not satisfied with your purchase or any issues arise, please refer to the refund terms below.
- Refund Eligibility
You can request a refund within 14 days of receiving your item.
The item must be unused and include all original packaging, accessories, and tags. We do not accept refunds for items that have been installed, used, or damaged. - Refund Request Procedure
Please submit a refund request through the customer service contact information on our website and provide the following information:
Order Number
Item Name and Quantity
Reason for Refund
Item Condition (Unused/Damaged, etc.) - Returning Items
Once your refund request is approved, please ship the item back to the address we specify. We recommend using tracked shipping to ensure the safe return of your item.
Return shipping is the customer’s responsibility, but we will cover return shipping costs if the item is defective or incorrect. - Refund Processing
Once we receive the returned item and confirm it is eligible for a refund, we will process the refund within 2 business days. Refunds will be issued via the original payment method used for purchase. The processing time for your payment platform and bank will depend on your payment processor and bank. - Special Circumstances
If you discover that the product you received is defective or not as ordered, please contact us within 48 hours of receipt. We will provide a return or exchange and cover all shipping costs.
We want your shopping experience to be as enjoyable as possible. If you have any questions or need assistance, please feel free to contact our customer service team. Thank you for your support and trust!