Thank you for visiting roie365.com. To help you shop more smoothly and resolve any issues you might encounter, we’ve created the following FAQs to answer common questions you may have.
- Order Issues
How do I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible through our customer service channels. You can modify or cancel your order before it ships; changes to your order are not possible after it ships. - Shipping and Shipping Costs
When will my order ship?
We typically process and ship your order within two business days of receiving it. Shipping time depends on your location and selected shipping method.
How is shipping calculated?
Shipping costs vary based on the order amount, shipping location, and selected shipping method. You will see the specific shipping costs at checkout. - Return and Exchange Policy
How do I request a return or exchange?
If you are not satisfied with your purchased accessory, you may submit a return or exchange request within 14 days of receiving the item. The item must be unused and include all original packaging and accessories. Please review our refund policy for the specific process. - Product Issues
What happens if I receive damaged or incorrect items?
If the item you received is damaged or not as ordered, please contact us within 48 hours of receipt and provide photos. We will provide you with a solution, including a replacement or refund. - Customer Service
How can I contact customer service?
If you have any further questions or need assistance, please contact us through the contact form on our website or our customer service email address. Our customer service team will get back to you within 24 hours and is happy to assist you.
We look forward to providing you with an efficient and quality shopping experience. If you have any questions, please feel free to contact us!